“If we are unhappy with our current provider, we should be able to bring our business elsewhere; if we see a competitor providing better deals, then we should be able to switch with as little inconvenience as possible,” Pimentel said. “It should be clear: the NTC should be on our side, not on the side of the telcos. The NTC should encourage real competition and give us the power to choose and help us force telcos to improve data speeds, to provide clearer voice calls, to eliminate dropped calls, and to ensure that our text messages arrive on time.”